Serving the water needs of Rockwall Ranch Subdivision since 2005

FAQ

What is required to have a swimming pool and/or sprinkler irrigation system?

As per TCEQ (Texas Commision on Environmental Quality) a backflow prevention device is required to be install if a swimming pool and/or sprinkler irrigation system is installed on your property.  This backflow device is required by TCEQ to be inspected annually by a TCEQ certified inspector.  A list of certified inspectors can be located in our customer documents page.  Even though a reminder notice is highlighted on your monthly bill when the inspection is coming due, it is the resident’s responsibility to complete this inspection annually.

Why do I have low water pressure?

Is the problem at every faucet?

If not, you may have a clogged aerator. Check the screens for rust or other particles that may be restricting flow. Clean and/or replace the aerator. In single-handle fixtures, the trouble could also be in the mixer valve cartridge of the fixture, the water supply line may be crimped or the water supply valve may be partially closed.

Is the pressure the same at both hot and cold fixtures?

If only hot water, the problem could be with your water heater. Check the shut-off valve near the water heater to make sure it is not closed or partially closed.

Do you have a water softener?

If so, put the softener on bypass and see if the pressure increases. If this increases your pressure, the problem is probably in the water softener.

Do you have a pressure-reducing valve (PRV) on your property?

These are usually located on the property owner’s side of the water meter. If you do, it may need to be adjusted or serviced.

Is your customer valve fully open?

These are usually located on the property owner’s side of the water meter. This is the valve that allows you to turn off water to your house for repairs or other purposes.
Low pressure can also be caused by a water leak somewhere on your property.

How do I know if I have a water leak?

Reading Your Water Meter

Your water meter tells you how much water you are using each month. You can monitor your meter yourself to check for leaks in your water system.

Use Your Meter to Find Leaks

When water is not being used, nothing on the meter should be moving.

Step 1. Turn off all inside and outside water faucets.

Step 2. Check the meter. Watch for 10 minutes. If the flow indicator moves clockwise, then leaks exist on your property and need to be located. In some cases, it may move back and forth slightly as water pressure in the street fluctuates. Check the main meter reading (numbers) and come back an hour later after you know no water has been used. If there is a higher reading, there is a leak.

How to Find the Leak’s Source

Check Your Toilets. Add food coloring or a dye tablet to water in the tank but don’t flush. If coloring appears in the bowl, your toilet is leaking.

Check for Underground Leaks. Walk around your property to check for any of the following: green patchy areas, moist areas or saturated areas on the ground. It is essential to check sprinkler valves, heads and the main line.

Check Your Water Heater. Look for standing water near water heater.

Check for Broken Pipes. Check these areas: ceiling, walls and around the slab. If your walls, floor or ceiling have stains, mildew or moisture, you may have a water leak.

Check Your Faucets. Learn to repair your own faucets, so that drips can be repaired promptly. It’s easy, costs very little and can help you save money in plumbing and your water bill.

Check Your Valves. Check the following valves for leaks: cut-off valves, sprinkler valves and valves under sinks.

Check Your Water Softener. Make sure your water softener works properly. Refer to the owner’s manual or contact someone to verify if softener needs to be serviced.

Check Your Icemaker. Check to see if icemaker is dripping or look for water stains on the floor. Make sure icemaker is connected properly.